GARAGESNAPS
Returns & Refunds Policy
Effective Date: September 1, 2026
Last Updated: September 1, 2026
Governing Jurisdiction: Texas
We want your GarageSnaps panels to arrive ready to use. Because every panel is custom-printed and made to order for your listing or campaign, this policy explains what we can and cannot accept back, and how we make things right if there is a problem. This policy works together with our Terms of Service.
1. CUSTOM, MADE-TO-ORDER PRODUCTS
1.1 Custom-printed panels and kits are produced specifically for you and cannot be returned or refunded for change of mind, ordering errors on your part, or because a design looks different in print than on screen (see the color note in our Terms). Please review your proof carefully before approving it.
1.2 Our remedy for custom products is the defect remedy in Section 2. Reasonable color variation between screen and print is not a defect.
2. DEFECT & DAMAGE REMEDY (THE GARAGESNAPS GUARANTEE)
2.1 If your order arrives with a manufacturing defect, is materially incorrect versus your approved proof, or is damaged in transit, contact us within 15 days of delivery with your order number and clear photos of the issue and the packaging.
2.2 If we confirm the issue, we will make it right promptly by reprinting and reshipping the affected panel(s), or by issuing a refund or store credit, at our reasonable discretion. We may ask for additional photos or, in some cases, return of the affected item.
2.3 This remedy does not cover damage caused after delivery, improper handling or installation, normal wear, or use beyond the product’s stated ratings.
3. STOCK & ACCESSORY ITEMS (IF APPLICABLE)
3.1 Any non-custom, unused stock items we may sell, for example accessories, may be returned within 15 days of delivery in “like new,” resalable condition. A $35 restocking fee may apply. Original shipping is non-refundable, and you are responsible for return shipping and for the risk of loss in transit.
4. NON-REFUNDABLE ITEMS
4.1 Design and setup fees, completed custom-printed products outside the defect remedy, and any items marked final sale are non-refundable.
5. ORDER CANCELLATION
5.1 You may cancel an order only before production begins, meaning before proof approval and the start of print production. Once production begins, custom orders generally cannot be cancelled. See the Terms of Service for details.
6. PAYMENT DISPUTES
6.1 If something is wrong, please contact us first. We can almost always resolve defect and damage issues quickly. We ask that you give us a reasonable opportunity to help before filing a chargeback. We do not ask you to waive your right to dispute a charge with your bank.
7. HOW TO START A CLAIM
7.1 Contact Info@garagesnaps.com or (325) 332-2555 with your order number and photos. Approved refunds are issued to your original payment method, generally within 14 business days after we inspect and approve the claim, subject to your payment provider’s timelines.
